Many people spend their time looking for a good repair shop, or perhaps taking the car back to the dealership which the vehicle was purchased from. Unaware that they could be saving money by taking their car to an independent repair shop. Sometimes finding a good repair shop can be a bit of a challenge. Knowing the signs to look for that make a good repair shop will definitely help. Or knowing the right questions to ask when you get there. Even going into a well run repair facility without knowing what to look for can result in a unpleasant experience. Poor service can result from not knowing the right things to be on the look out for, the right questions to ask, or the right info to give the service writer behind the counter.
Poor service can come from several different factors. I would not say that poor service is the customer's fault, in fact it is quite the contrary. Most of the time when a customer receives poor service, it is because the shop is not managed well. There are things you as the consumer can learn to spot when a shop is not managed well. Many times a shop can appear well run and put together on the surface. If someone is not looking, they might miss some of the biggest signs. Knowing what to look for and what questions to ask will help the customer. It always helps to know what to be on the look out for and what information is the best to share with the service writer. You should also pay close attention to what questions the service writer is asking you. Informing yourself will help you. Educate yourself by asking people about their experiences. Where they had good service and what made it good. Online research can be very useful. Looking for articles written by someone in the repair industry would be a great help. They will know what kind of information will be needed and what will be useful. All of this will help you know what to be prepared with.
Pay close attention to the way that the service writer makes you feel. Your intuition is very important and you should count on it, trust it. Is this some one you feel you can trust? Someone that you feel wants to work with you to accommodate your automotive needs? After all, it is your hard earned money that you will be spending. You should feel comfortable with the recommendations that the repair shop is giving you about your vehicle. You should also feel confident in the work that is being performed.
A well informed consumer will be be able to spot a well managed shop. They will also be able to know what kind of questions to be asking at the repair shop. As well as what kind of information to be prepared with when walking into the repair facility. It is important to be aware of what kind of questions the service writer is asking you. With all of this information, a customer will be able to find a good automotive repair shop. One that will value them as a customer as well as fill all of their automotive needs. Keeping all of this in mind will help you as the customer find the right repair facility.
Tony Bentley is an automotive technician and a service writer.
He has put together some of his ideas on how to go about finding a quality automotive repair facility. As well as some good tips for those that like to do the work themselves. To read through some of these ideas and tell him*what you think, and give some topic ideas check out the link below.